1. Download Warranty claim form.
2. Fill out the claim form and attach a copy of your receipt.
3. Fax claim sheet to 972-422-5645 or email to service@bazoongi.com
4. Allow up to 72 hours to process the claim.
5. Claim is validated by YJ USA and Return Authorization issued along with RMA# assigned. Customer will then be contact for shipping return information as well as RMA# given out.
6. Send defective part to the address below (buyer responsible for shipping charges to return product:
7. Allow up to 1 week for the claims department to process the product.
8. YJ USA will ship the new product or replacement part out once the damaged/defect item has been received to back to our warehouse.
9. Allow up to 10 days for part to be returned.

 

Warranty Claim Procedure

A valid Return Authorization Number (R/A) is required. YJ USA d.b.a. Bazoongi Kids, LLC will assign a R/A to you based on the information you provide on the warranty claim form. YJ USA d.b.a. Bazoongi Kids, LLC does not accept shipments without a valid R/A number.

The part that is the subject of your claim must be packaged in a single box, strong enough to withstand the stress of shipping. YJ USA d.b.a Bazoongi Kids, LLC will not accept multiple boxes, partial shipments, opened or damaged boxes. Include a copy of your warranty claim form and copy of original sales receipt inside the box to help identify the claim should the shipping label become damaged in transit. Ship the package freight prepaid to the following address. YJ USA will not accept C.O.D.

BAZOONGI KIDS Warranty Claims
Attn: (insert your R/A number here)
3970 Lindbergh Drive
Addison, TX 75001

By selecting "Download Warranty Form" you acknowledge that you have read and understand the Limited Warranty & Claim Procedure, and agree to its terms.

Note:  You will need Adobe Acrobat Reader (free!) to view the following PDF formatted Warranty forms